Cookie Policy

Last updated: June 22, 2025

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our Grubba application or website. These files help us provide you with a better user experience by remembering your preferences and improving app functionality.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the app to function properly. They enable core functionality such as user authentication, security, and basic app navigation. Without these cookies, certain features of Grubba would not work.

Functional Cookies

These cookies remember your preferences and settings, such as your preferred language, delivery location, and previous orders. They help personalize your experience and make the app more convenient to use.

Analytics Cookies

These cookies help us understand how users interact with our app by collecting anonymous usage data. This information helps us improve our services, identify popular features, and optimize user experience.

Marketing Cookies

These cookies track your browsing habits to deliver personalized promotions and advertisements. They help us show you relevant offers from vendors and restaurants in your area.

3. How We Use Cookies

We use cookies to:

  • Keep you logged in to your account
  • Remember your delivery preferences and favorite restaurants
  • Provide personalized food recommendations
  • Analyze app performance and user behavior
  • Show relevant promotions and offers
  • Ensure security and prevent fraud
  • Optimize loading times and app performance
  • Enable social media sharing features

4. Third-Party Cookies

We may allow trusted third-party partners to place cookies on your device to provide additional services:

  • Payment Processors: M-Pesa, Visa, Mastercard for secure payment processing
  • Analytics Services: Google Analytics to understand user behavior
  • Mapping Services: Google Maps for location and delivery tracking
  • Social Media Platforms: For sharing and social login features
  • Customer Support: Live chat and support ticket systems

5. Managing Your Cookie Preferences

You have several options to control and manage cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is set.

App Settings

Within the Grubba app, you can manage certain cookie preferences through your account settings, including marketing communications and personalized recommendations.

Opt-Out Links

For third-party analytics and advertising cookies, you can opt out directly through the respective service providers' websites.

6. Cookie Retention

Different cookies have different lifespans:

  • Session Cookies: Deleted when you close the app
  • Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
  • Essential Cookies: Kept as long as necessary for app functionality
  • Marketing Cookies: Usually expire after 30-90 days

7. Impact of Disabling Cookies

If you choose to disable cookies, some features of the Grubba app may not function properly. You may experience difficulties with login, personalized recommendations, remembering your preferences, and certain payment processes may not work correctly.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes through the app or by email.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: hello@grubba.co.ke