Privacy Policy

1. Introduction

This Privacy Policy explains how Grubba ('we', 'us', 'our') collects, uses, shares, and protects your personal data when you use our mobile application and services. By using Grubba, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: name, email address, phone number, delivery address, age (especially for alcohol orders).
• Account Information: login credentials, transaction history, and app usage data.
• Location Data: used to determine your delivery address and match you with nearby vendors and riders.
• Device Information: operating system, mobile device ID, and IP address.
• Payment Information: processed by secure third-party payment providers.

3. How We Use Your Information

We use the collected data to:

• Authenticate users and manage accounts.
• Facilitate and process orders.
• Communicate with users about their orders and account status.
• Improve our platform's features and user experience.
• Send internal promotions and in-app notifications.
• Comply with legal obligations and prevent fraudulent activity.

4. Sharing Your Information

We do NOT sell or share your personal data with third-party advertisers. We may share your information with:

• Vendors to fulfill your orders.
• Delivery riders to deliver your orders.
• Service providers involved in hosting, analytics, or payment processing, under strict confidentiality.
• Law enforcement agencies if required by law.

5. Data Retention

We retain your data for as long as your account is active or as needed to comply with our legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your account and associated data by contacting support.

6. Your Rights

You have the right to:

• Access and review your personal information.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time where applicable.

To exercise your rights, contact us at hello@grubba.co.ke.

7. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections, restricted access, and secure servers.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze app usage, and deliver personalized content. You can manage your cookie preferences through your device settings, though this may affect some app functionality.

9. Third-Party Services

Our app integrates with third-party services such as payment processors (M-Pesa, card payments), mapping services for location tracking, and analytics providers. These services have their own privacy policies and we encourage you to review them.

10. Children's Privacy

Grubba is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have collected data from a minor, we will delete it immediately.

11. Marketing Communications

We may send you promotional messages, special offers, and updates about our services. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our messages.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via the app or other communication methods. Continued use of the app indicates acceptance of the updated policy.